Newcastle Upon Tyne

Up to £30,000 per annum

We have a fantastic opportunity for an IT Technical Engineer to join our client a leading provider of reliable IT services and advanced technology solutions.

Based in Newcastle upon Tyne, they have been providing friendly, professional and dependable IT support and services to businesses of all sizes across the North East and Nationally for more than 25 years. and have extensive experience of working across a breadth of sectors including bakery, construction, manufacturing, and professional services, to name but a few.

Do you have at least 2years experience in IT support then this could be the role you are looking for.

Main duties and key responsibilities

Servicedesk Member of the 2nd line service desk team, providing direct support to clients.
Installation of hardware and software (CPU, GPU, PSU, RAM, HDD/SSD, Office, Adobe, LAN/WAN, Firewalls, VPNs etc.)
Other maintained hardware (Projectors, Printers, Phones, Laptops etc.)
Group Policy Management (Configuring and amending GPOs)
Active Directory (Configuring and administering AD, AD Azure, Distribution groups, security groups, user accounts)
Configuration of key software and operating systems. The below inclusive but not limited to -Windows Servers 2008 – 2019
Microsoft Office 2007-2019
Microsoft 365 & Exchange Administration
Local Active Directory/ Azure Active Directory
Network Troubleshooting
Windows 7/10
LAN/WAN, TCP/IP
Microsoft Remote Desktop Services
Understanding of maintaining and troubleshooting
Expanding and maintaining the network infrastructure (Patch panel work, Wall ports and switches etc.)

Key skills

2/3 years’ experience providing 1st & 2nd line service desk support
Excellent technical IT aptitude
Proficiency with various IT software, hardware and cloud solutions
Customer-focused
Strong leaderships skills
Ability to manage conflict
Good delegation and prioritisation skills
Attention to detail
Ability to support and motivate other staff members

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